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Overview
Description: This article introduces North Greenvilly University's technology services to new full-time employees, both faculty and staff, at NGU.
Technology onboarding
NGU Network ID
- Your login username is your first initial + last name (for example, hsolo).
- Your email address is your first name + . + your last name + @ngu.edu (for example, han.solo@ngu.edu).
See more information in our Knowledge Base article on NGU network IDs and passwords.
Set a new password
- If you are full-time faculty/staff and have been assigned a Windows computer by NGU, sign in with your username and a temporary password (ask your department’s administration). When logging into the computer, you will be asked to set up a new password.
- If you are part-time/adjunct, please call IT Services at (864) 977-7272 and set up a new password over the phone.
Set up multi-factor authentication (MFA) in Microsoft Authenticator
To set up MFA in Microsoft Authenticator, follow the directions in this article.
Sign into Microsoft applications
NGU relies on Microsoft applications for communication and productivity. Make sure that you can access the following applications.
- On your NGU-issued computer, open Teams. If you are asked to sign in, enter your NGU email, password and MFA.
- Open Word, Powerpoint and Excel to make sure you are signed in.
- Open Outlook and make sure you are signed in and are receiving emails. You can access your NGU email account on your smartphone for mobile access as well.
- Open OneDrive to connect your account. As a member of NGU, you get 1TB of OneDrive cloud storage.
NOTE: With your NGU account, you get five licenses of Microsoft 365 (Office) and full access to Microsoft 365 online.
Access NGU-hosted storage
If you are on a Windows computer, open File Explorer. On the main page with "This PC" highlighted on the left navigation panel, you will see the M: and S: drives.
- The "M: drive" (
jlosh$ in the picture above) is your own, private cloud storage, hosted by NGU. You have 8GB of storage available.
- The "S: drive" (
Dept_Shares$) is internal shared storage used within departments. Ask your department what you need to access in the S: drive.
- Additionally, on your computer or online, you have access to 1TB of OneDrive storage. See Microsoft's document on getting started with OneDrive.
View more details on accessing NGU network storage on Windows and Mac in our Knowledge Base.
Access NGU resources remotely through GlobalProtect VPN
When you are off-campus, to access NGU resources (for instance, NGU-hosted storage or Jenzabar), you have to connect to our VPN service, GlobalProtect. See directions for Windows and Mac in our Knowledge Base.
NGU websites
Below are some important websites.
- Go to my.ngu.edu to access our faculty/staff/student "portal." You can find important links, forms, information and announcements here.
- See helpdesk.ngu.edu to access our help desk where you can submit service requests, view our Knowledge Base for self-service, and manage active or closed tickets.
- View your email on the web at trailblazermail.ngu.edu.
How to print to on-campus printers
Full-time faculty and staff with NGU-issued laptops can follow our guide for printing to on-campus printers.
Acceptable Use Policy (AUP)
Make sure you are familiar with the NGU Acceptable Use and Network Computing Policy, our industry-standard guidelines for NGU technology use.
Access it on the S: drive in the folder Human Resources Forms and Documentation (ALL USERS).
Contact IT Services
If you have any questions about the process or would like IT-related assistance, please contact the NGU IT Services Help Desk.