NGU's New Microsoft Sign-On Experience

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Overview

On April 1, 2025, we will begin our transition from RapidIdentity to Microsoft for Single Sign-On (SSO). Initially, this change only impacts Microsoft services. When signing into these services, you will be guided through the updated login process, including setting up new Multi-Factor Authentication (MFA) with Microsoft Authenticator or SMS.

Important for Faculty and Staff: If you have an existing RapidIdentity account in Microsoft Authenticator, do not delete it. You will still need this account to access certain services, such as Blackboard and Slingshot.

New Login Experience

Faculty & Staff

When signing into Microsoft services, (e.g., Microsoft Teams, Outlook, mobile mail applications), 

  1. Enter your NGU email on the initial sign-in prompt. 
  2. Enter your NGU password.
  3. The first time you log in, you will see a "More information required" prompt. Click Next to set up multi-factor authentication (MFA).

Setting up MFA: Microsoft Authenticator (Recommended)

  1. When prompted, click Next on the "Start by getting the app" pop-up to view a QR code.  
  2. Download Microsoft Authenticator on your smartphone from the App Store or Google Play. If you already have it on your mobile device, proceed to step 4. 
  3. Open Microsoft Authenticator, accepting privacy agreements.
    • Tap Skip on the "Secure Your Digital Life" screen: 
  4. On the main page or the "Ready to add your first account?" page of Microsoft Authenticator,
    1. Tap Add account: 
    2. Select Work or school account
    3. Tap Scan QR code.
    • Important for Faculty and Staff: If you have an existing RapidIdentity account in Microsoft Authenticator, do not delete it. You will still need this account to access certain services, such as Blackboard and Slingshot.
  5. Scan the QR code displayed on your computer screen (from Step 1 above). 
  6. On your computer, click Next on the QR screen to view a two-digit number.
  7. On your smartphone,
    1. Enter the two-digit number
    2. Tap Yes in the "Are you trying to sign in?" prompt
  8. Future sign-ins will work as follows:
    1. You'll see a two-digit code on your computer
    2. Receive an Authenticator notification on your phone
    3. Tap the notification on your phone and enter the the two digits to approve the sign-in

Setting up MFA: SMS (Text Message)

  1. Click I want to set up a different method on the "Start by getting the app" prompt.
  2. Select Phone and enter your phone number. 
  3. Choose Receive a code and click Next.
  4. Enter the verification code sent to your phone to complete.

Students

When signing into Microsoft services, (e.g., Microsoft Teams, Outlook, mobile mail applications), 

  1. Enter your NGU email on the initial sign-in prompt.
  2. Enter your NGU password and click Sign In.

Troubleshooting Common Issues

Error Logging In with Safari

Some users have seen the following error when logging in with saved credentials on Safari:

If you experience this error,

  1. Close Safari and reopen.
  2. Go to https://login.microsoftonline.com/.
  3. Type your NGU email address and click Next.
  4. Type your password. Do not use the saved password that Safari wants to autofill. Click Next.
  5. You should be successfully redirected to the Microsoft 365 apps page.

 

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