Signing In with Microsoft Single Sign-On (SSO)

Jump to Overview | Recommended setup | Setting up MFA | At Microsoft sign-in prompt | Troubleshooting

Overview

Audience: All members of NGU with an NGU account.

Description: NGU uses Microsoft for Single Sign-On (SSO), letting you sign into services that NGU provides with your NGU account. When signing into these services, you will be guided through the updated login process, including setting up new Multi-Factor Authentication (MFA) with Microsoft Authenticator or SMS if you are faculty or staff.

  • Important for Faculty and Staff: If you have an existing RapidIdentity account in Microsoft Authenticator, you may delete it. RapidIdentity was our previous SSO provider, and as of September, 2025 we have migrated all services from RapidIdentity to Microsoft Authenticator.

Recommended setup

We strongly encourage you to set up MFA with both Microsoft Authenticator and text message (SMS) verification. Having both ensures that if you get a new phone or have issues with either Authenticator or text messages, you'll still have access to your account.

The simplest way is to go to mfasetup.ngu.edu to set up both authentication methods.

Setting up MFA

Set up MFA directly (Recommended)

This is the quickest and most reliable way to set up your authentication methods.

  1. Open a web browser and go to mfasetup.ngu.edu.
  2. Sign in if prompted.
  3. Select Add sign-in method: 
  4. Select your preferred sign-in method using MFA. We recommend using Microsoft Authenticator (see instructions above) for improved security and experience. Once you have set up Authenticator, repeat this process and select Phone to receive a verification code by text message when signing in. 
  5. Follow the prompts to continue setup.

Microsoft sign-in prompt

When signing into NGU services,

  1. Enter your NGU email on the initial sign-in prompt. 
  2. Enter your NGU password.
  3. Depending on your account, you will see one of the following prompts:
    • "More information required" prompt. Click Next to set up multi-factor authentication (MFA).
    • "Let's keep your account secure" prompt with a "skip for now" and a countdown of days before this is required. Click Next to set up multi-factor authentication (MFA).

Setting up MFA: Microsoft Authenticator (Recommended)

  1. When prompted, click Next on the "Start by getting the app" pop-up to view a QR code.  
  2. Download Microsoft Authenticator on your smartphone from the App Store or Google Play. If you already have it on your mobile device, proceed to step 4. 
  3. Open Microsoft Authenticator, accepting privacy agreements.
    • Tap Skip on the "Secure Your Digital Life" screen: 
  4. On the main page or the "Ready to add your first account?" page of Microsoft Authenticator,
    1. Tap Add account: 
    2. Select Work or school account
    3. Tap Scan QR code.
  5. Scan the QR code displayed on your computer screen (from Step 1 above). 
  6. On your computer, click Next on the QR screen to view a two-digit number.
  7. On your smartphone,
    1. Enter the two-digit number
    2. Tap Yes in the "Are you trying to sign in?" prompt
  8. Future sign-ins will work as follows:
    1. You'll see a two-digit code on your computer
    2. Receive an Authenticator notification on your phone
    3. Tap the notification on your phone and enter the two digits to approve the sign-in

Setting up MFA: SMS (Text Message)

  1. Click I want to set up a different method on the "Start by getting the app" prompt.
  2. Select Phone and enter your phone number. 
  3. Choose Receive a code and click Next.
  4. Enter the verification code sent to your phone to complete.

 

Troubleshooting Common Issues

Error Logging In with Safari

Some users have seen the following error when logging in with saved credentials on Safari:

If you experience this error,

  1. Close Safari and reopen.
  2. Go to https://login.microsoftonline.com/.
  3. Type your NGU email address and click Next.
  4. Type your password. Do not use the saved password that Safari wants to autofill. Click Next.
  5. You should be successfully redirected to the Microsoft 365 apps page.

Additional Resources

 

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