Resetting Your NGU Password

Overview

Audience: Users with an NGU account

Description: This article describes how to reset your NGU network password through Microsoft's self-service password reset if you cannot sign into your account.

Environment: Web

How to reset your password

Students

If you are a student and need to reset your password, please call the ITS Help Desk at (864) 977-7272. 

Faculty and staff

To reset your password by phone, call the ITS Help Desk at (864) 977-7272.

To reset your password online,

1. In a web browser, go to https://helpdesk.ngu.edu/password-reset. Alternatively, at the Microsoft SSO login page, select Forgot my password.
2. In the "Who are you?" section, enter your NGU email address (for instance, srogers@ngu.edu) and enter the characters in the picture.
3. Select the applicable option answer on the "Why are you having trouble signing in?" page.
4. Select the contact method that Microsoft should use to verify your identity (such as Approve a notification on my authenticator app).
   • If you select Approve a notification, enter the number shown on the page in your Microsoft Authenticator app.
5. Enter a new password for your account twice and select Finish.
6. You will get an email confirmation that you reset your password.

Additional resources

• Reset your work or school password using security info (Microsoft Support)