Mobile Device Program: Policy

IT Services Help Desk (864) 977-7272 Submit a Ticket

 

Program Eligibility

Currently, eligible participants for the Mobile Device Program include NGU staff members whose department Vice Presidents (VPs) have determined that cellular devices are essential for their roles.

Device Requests

An employee's initial device request requires written VP approval. Employees currently participating in the Mobile Device Program do not require VP approval to request a device upgrade. They may submit a new device request via the Mobile Device Program service request.

Device Requests for Family Members

Only VPs and AVPs are authorized to request a mobile line for a family member. Payment for these requests will be made directly to the NGU Business Office by the VP or AVP.

Device Upgrade Cycle

Participants in the program are eligible for device upgrades at standard pricing every two years. If you are interested in early upgrade pricing, please consult with IT Services.

Data Plan

Devices provided through the employee plan include unlimited data, including unlimited hotspot usage.

Available Devices

Currently, only iPhones are available through the program.

Device Pickup

An NGU IT Services staff member will inform you when your new device is ready for pickup at the IT Services building.

Data Backup

Please be advised that NGU IT Services is not responsible for backing up data from mobile devices. It is the responsibility of the user to ensure that all necessary data is backed up and securely stored prior to device upgrades or changes.

Old Devices

Upon upgrading your device, you may keep your old phone for personal use or sale. Please be aware that each device is subject to a two-year carrier lock, restricting its use to AT&T’s network for the first two years. If you wish to unlock your device after this period, you may submit a carrier unlock request through AT&T Device Unlock.

Print Article

Details

Article ID: 15266
Created
Thu 9/19/24 12:11 PM
Modified
Wed 9/25/24 10:08 AM

Related Services / Offerings (1)

This program offers eligible NGU staff members subsidized iPhones and data plans. Use this service to view iPhone prices and request a device.