Body
Program Eligibility
Currently, eligible participants for the Mobile Device Program include NGU staff members whose department Vice Presidents (VPs) have determined that cellular devices are essential for their roles.
Device Requests
An employee's initial device request requires written VP approval. Employees currently participating in the Mobile Device Program do not require VP approval to request a device upgrade. They may submit a new device request via the Mobile Device Program service request.
Device Requests for Family Members
Only VPs and AVPs are authorized to request a mobile line for a family member. Payment for these requests will be made directly to the NGU Business Office by the VP or AVP.
Device Upgrade Cycle
Participants in the program are eligible for device upgrades at standard pricing every two years. If you are interested in early upgrade pricing, please consult with IT Services.
Data Plan
Devices provided through the employee plan include unlimited data, including unlimited hotspot usage.
Available Devices
Currently, only iPhones are available through the program.
Device Pickup
An NGU IT Services staff member will inform you when your new device is ready for pickup at the IT Services building.
Data Backup
Please be advised that NGU IT Services is not responsible for backing up data from mobile devices. It is the responsibility of the user to ensure that all necessary data is backed up and securely stored prior to device upgrades or changes.
Old Devices
Upon upgrading your device, you may keep your old phone for personal use or sale. Please be aware that each device is subject to a two-year carrier lock, restricting its use to AT&T’s network for the first two years. If you wish to unlock your device after this period, you may submit a carrier unlock request through AT&T Device Unlock.