Mobile Device Program: Porting Your Device

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Overview

Audience: Eligible staff and faculty a part of the Mobile Device Program

Description: Users in eligible departments can transfer their phone number in with NGU's Mobile Device Program. This document provides links to popular carriers' FAQs on transferring numbers to another carrier.

Popular carrier resources

Here’s how to get your transfer PIN and account number:

Mobile app

  1. Open the My Verizon app.  

  1. Locate Me, then select Profile & Settings.

  1. Tap Security, then select Number Transfer PIN.

Note: You can find your account number at the top of Profile & Settings.

Web browser 

  1. Sign in to your Verizon account.  

  1. Select Profile & Settings. 

  1. Locate Security, then select Number Transfer PIN.

Note: Your account number is located at the top of the My Profile page.

Contact support 

  • Dial #PORT (#7678) from your Verizon device.

Here’s how to get your T-Mobile/Sprint transfer PIN and account number:

Mobile app

  1. Open the T-Life mobile app.  

  1. Select Settings, then Permissions & Controls.  

  1. Tap Transfer PIN.

Note: Get your account number at the top of the Manage page.

Web browser

  1. Sign in to your T-Mobile account.  

  1. Choose Profile, then Settings.  

  1. Select Permissions & Controls, then Transfer PIN.

Note: Locate your account number under Welcome when you sign in.

Contact support
Dial 611 from your T-Mobile device and respond to the voice prompts.

Here’s how to get your transfer PIN and account number: 

Mobile app

  1. Open the myMetro mobile app.  

  1. Locate Manage and select your line. 

  1. Go to Manage this line and tap Request a Transfer PIN. 

Note: Access your account number in your Manage area. 

Web browser

  1. Sign in to your Metro by T-Mobile account. 

  1. Locate My Account and select Profile.  

  1. Select Request a Transfer PIN. 

Note: You can find your account number at the top of the most recent statement.

Contact support
Dial 611 from your Metro by T-Mobile device. 

Here’s how to get your transfer PIN and account number:

Mobile app

  1. Open the My Spectrum app. 

  1. Look for Services and select Mobile.  

  1. Scroll to your line, then select Get Transfer PIN. 

  1. Follow prompts to generate a transfer PIN. 

Note: Access your account number in the Statements section of the Billing tab.

Web browser

  1. Sign in to your Spectrum account.  

  1. Locate Services and select Mobile.  

  1. Go to your line, then select Get Transfer PIN.  

  1. Follow prompts to generate a transfer PIN.

Note: You can find your account number at the top of your billing statement or account dashboard.

Contact support
Call 833.224.6603 and request a number transfer PIN and account number.

Here’s where to get your transfer PIN and account number:

Mobile app

  1. Open the Xfinity app.

  1. Go to Services, then select Mobile Lines and Data Usage.

  1. Tap Transfer or cancel this line, then tap Get started.

Note: Find your account number in the My Account area by selecting Bill Details.

Web browser

  1. Sign in to your Xfinity account.  

  1. Scroll to Devices.  

  1. Tap Transfer your number, then Learn More.  

  1. Choose Select Line, then Confirm Code.

Note: You can find your account number by choosing My Account, then Billing.

Contact support

Here’s where to get your transfer PIN and account number:

Mobile app

  1. Open the myCricket app and tap the gear icon.  

  1. Look for Account Info and select the number you want to transfer from Line Settings.  

  1. Tap Get my Number Transfer PIN.

Note: You can find your account number at the top right of your bill.

Web browser

  1. Sign in to your Cricket account.  

  1. Go to the My Account section, then: 

  • Choose Account info, then Get my Number Transfer PIN. 

  • Select View Account Number.


Contact support

  1. Dial *PORT (or *PORTAR for Spanish) from your Cricket Wireless device or contact customer service at 1.800.CRICKET (274.2538). 

  1. Provide your account details to get your account number and transfer PIN.

Here’s how to get your transfer PIN and account number:

Mobile app

  1. Open the mobile app.  

  1. Tap My Account, then Number Transfer PIN.

Note: You can also get your account number in My Account.

Web browser 

  1. Sign in to your Straight Talk account.  

  1. Go to My Profile and select Number Transfer PIN.  

  1. Tap Generate PIN.

Note: You can find your account number in My Profile.

Contact support

  • Call or text NTP to 611.611 from your Tracfone/Straight Talk phone  

Here’s how to get your transfer PIN and account number:

Web browser

  1. Sign in to your Vonage account.  

  1. Select Chat to get your transfer PIN.

FYI: To get your account number, select Account, then Account Overview, and then Account Number.

Contact support
Call support at 732.944.0000. 

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