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Overview
Audience: Users requiring remote support on macOS.
Description: If you are having issues on your Mac computer and need remote support from NGU IT Services, this guide will walk you through how to enable our remote support session.
Environment: macOS
Enable RemoteSupport Access
- Navigate to https://ngu.bomgarcloud.com.
- Click on the name of the technician who is supporting you to download the file that gives them remote access to your computer. Find the downloaded file and double-click to open.
- Once the support app has launched, grant Screen Recording, Accessibility, and Full Disk Access to Remote Support Customer Client.
