If NGU does not resolve your complaint related to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), you can file the complaint with the SARA State Portal Entity. In general, the SARA State Portal Entity will address concerns related to distance education activities (online learning, sufficiency of support for distance education students, and related activities) from out-of-state students attending a SARA institution. Student complaints about grades or student conduct may not be filed to the SARA State Portal Entity.